In the unfortunate event that your item is unsuitable you are able to return your item under our 'No Quibble' Returns Policy.
Please complete the returns order form included with your order and return the items to us in its original packaging within 30 days of cancellation/delivery to be eligible for a refund.
To ensure a prompt refund, please ensure that all your order details are provided on the relevant paperwork when returning your item, especially your ORDER NUMBER. Without full details we will not be able to process your refund.
Returns are not accepted on personalised items that are made to order.
NB. Return Postage is at the buyers expense.
Please be aware that processing your refund can take up to 7 working days once your returned item has been received.
At present, we do not offer an exchange service. You will have to return your item and reorder an alternative should you wish to do so.
If you return your item outside of the 30 days timescale from cancellation, your refund may not be processed and you will be responsible for arranging return postage at your cost to get your item back to you.
To ensure safe return of your order, here at AGMCustoms we strongly recommend that you send your item via RECORDED DELIVERY or a reliable COURIER service which offer a traceable record of your parcel. If you chose to use standard delivery we will not be responsible for any undelivered or lost items and it will be your responsibility to make a claim for any lost/undelivered items.
If your original purchase is part of a SPECIAL OFFER for multibuys or where a FREE Gift is awarded due to purchasing a certain item, in the event you return part or full order without returning the Free Gift, you will be charged for the Free Item or Full Price for item kept that formed part of the Offer.
PLEASE NOTE: If your original order qualified for Free Postage and any returns made, once refunded now bring your order under the Free Postage qualifying amount, a postage cost of £1.99 - £3.50 will be deducted from your refund.
